![]() Migma, who has been working four years in a five-star hotel in India, decided to return only because of the extension of lockdown. Like Wangchuk Lhamo who was stranded in New Delhi, many decided to return home after the extension of the lockdown in India. I go to the store as early as 5 am to avoid the crowd.” “I only go outside twice a month to buy groceries. Sharing her experience during the lockdown, Wangchuk Lhamo said with a two-year-old child, it was difficult to stay home all day. ![]() With the extension of lockdown in India, her family registered with the embassy to return home. “I never thought the noble coronavirus would affect the region this hard.” ![]() But that never happened,” she said yesterday at the Paro airport after finally returning home. “I waited for the Indian government to lift the lockdown so that I can fly to Bagdogra and come home to Phuentsholing. However, with the announcement of lockdown in India, their plan was foiled. The family had planned their return on March 31 from Bagdogra airport. ![]() The woman from Phuentsholing was in New Delhi on a family vacation with her family including her two-year-old granddaughter and son earlier this year.īefore the holiday ended, the government of India announced a lockdown. Educ.It was a vacation Wangchuk Lhamo will never forget. L, Limu, Y.B., Bui,T.K., Nguyen, H.T., Pham, H.T.: Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam. Goh, F.C., Leong, M.C., Kasmin, K., Hii, K.P., Tan, K.O.: Students’ experiences, learning outcomes and satisfaction in e-learning. Ozkan, S., Koseler, R.: Multi-dimensional students’ evaluation of e-learning systems in the higher education context: an empirical investigation. Martinez-Arguelles, J.M., Callejo, B.M., Farrero, M.C.J.: Dimensions of perceived service quality in higher education virtual learning environments. Lee, W.J.: Online support service quality, online learning acceptance, and student satisfaction. Yang, Z., Jun, M., Peterson, R.T.: Measuring customer perceived online service quality: scale development and managerial implications. Shaik, N., Lowe, S., Pinegar, K.: DL-sQUAL: a multiple-item scale for measuring service quality of online distance learning programs. The interface factors including hardware, software and Internet are found to be extremely important along with the students and teacher in this mode of teaching. The findings of the study are based on sample comprising of 646 students from science, management, commerce, engineering, agriculture, law, humanities and fine arts. The students have shown preference towards blended learning in coming times when normal teaching in classrooms resumes. Most surveyed students have expressed satisfaction with the present mode of studies due to persisting lockdown conditions forced due to COVID-19. The student-centric factors like overall study engagement, attentiveness and attitude of the students towards online classes is also found and this would contribute in enhancing the quality of teaching–learning. This study provides valuable inputs to the teaching fraternity in understanding the student’s opinion on various routine issues faced in online methodology. The impact of identified factors affecting online education on students enrolled for different courses is studied. This research paper explores the different factors that determine the outcome of online teaching–learning process and the shortcomings faced by the key stakeholders. The availability of digital platforms enabled the much needed continuity in teaching–learning during challenging pandemic conditions.
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